Phone Icon 01273 831 589
Mobile Icon 07751 474 037

Terms and Conditions

Notice

Thai Heritage Spa DOES NOT offer sensual or erotic massages. Any requests for these unlawful service will be denied and the customer will be asked to leave immediately. Each massage therapists is highly skilled professional and we ask our client to respect our workplace.

Opening hours

Thai Heritage Spa opens Monday to Sat fromurday 9 AM to 9PM. The latest booking for treatment is at 7 PM.

Reservations

We highly recommend booking your treatment in advance to ensure that your preferred time and service are available. A valid credit card information and contact are necessary to secure the reservation.

Cancellation Policy

Please allow 24 hours notice of cancellation to avoid charge. Cancellation or rescheduling within 12 hours or a no show will incur a 50% charge.

Gift vouchers

An ideal gift for spa enthusiasts, gift vouchers are available to purchase at the Thai Heritage Spa. Discounts not applicable on payments of Gift vouchers. They are valid for six month.

Spa etiquette

Thai Heritage Spa environment is one of tranquillity and relaxation. please respect its serenity and others by switching off your mobile phones.

Spa arrival

We recommend that you check in at least 5 - 10 minutes before your appointment time. This allows you to have a brief discussion with you about your treatment expectation and also allows you to chill and be ready for your pampering treatment. Please understand that the late arrivals will not receive and extension of scheduled treatment.

Age requirement

The age requirement to have a spa services is 18.

Health condition

Please advise us of any health conditions, allergies or injuries which could effect your service when making your spa reservation.

Pregnancy

Thai eritage Spa has specially designed treatment for expectant mothers. Please allow us to guide you in selecting which treatment are suitable for you during thsi special time.

Cleanliness

In keeping our commitment in cleanliness, safety & hygiene, our equipment is sterilise and sanitised after each service and treatment.

Loss or Damages

Thai Heritage Spa regrets that we cannot be responsible for any damages & loss of personal articles. Please do not bring your valuable to the spa.

Accident or injuries

Thai Heritage Spa shall not be liable for any accident or injury suffered by any member of guests.

Restriction on the use of facilities

The use of alcohol & tobacco is strictly prohibited. Proper attire must be worn in the spa environment.